Generic Refund Policy For Groubook


Thanks for your purchase on Groubook!

Here we offer a 70% money-back guarantee for all purchases made through our website or app (excluding restaurants). Listed below are things that will could allow you to qualify for a 70% refund: -

  • Contacting Groubook a minimum 48 hours before the scheduled event/ activity to cancel unless extreme circumstances occur on which it will be at Groubook's discretion whether to provide or not to provide a refund
  • Venue issues meaning you could not claim what you purchased

If you qualify for any of the options listed above, you could be entitled to receive a 70% refund. Groubook holds 30% of funds as a deposit, with which we use to support local venues upon cancelations.